Shipping & returns

Shipping

We currently ship to the United States and Canada. Shipping is free on all orders over $50. Orders under $50 have a flat shipping rate of $7.99.

All orders are prepared and shipped within 1–3 business days. Your order ships from our international fulfillment center. After processing, delivery takes about 8 days to the United States and about 9 days to Canada. These are estimates, and carrier delays, holidays, or peak seasons can occasionally add a few days.

Every order comes with a tracking number, which we email to you as soon as your order ships. International tracking can take a few days to show its first update, so don't worry if it looks quiet at first. Your package may also be handed over to a local carrier for final delivery.

If you order more than one item, your order may arrive in separate packages, each with its own tracking number.

For customers in the United States, all import duties and tariffs are included in your price, so you won't pay anything extra on delivery. For customers in Canada, Canadian customs may charge duties or taxes on delivery depending on your order value. These charges are the customer's responsibility.

All orders ship in plain, discreet packaging.

Changing or Cancelling an Order

If you need to change your size or address, or cancel your order, email us at info@peaulise.com as soon as possible, ideally within 12 hours of placing your order. We can change or cancel an order until it has been processed. Once it has shipped, we can't make any more changes. Please double-check your shipping address at checkout, as we can't be responsible for orders shipped to an incorrect address provided at checkout.

Our 14-Day Money-Back Guarantee

We want you to love your leggings. If you're not happy for any reason, including the fit, contact us within 14 days of delivery. We'll offer you a full refund or a new pair in a different size, whichever you prefer. There's no need to send anything back. You can keep the leggings, pass them on to a friend, or donate them.

To make a claim, email info@peaulise.com within 14 days of delivery with your order number. Let us know whether you'd like a refund or a new size, and we'll take care of the rest. Refunds go back to your original payment method within 5–10 business days of approval. The guarantee applies once per customer.

Damaged, Defective, or Wrong Item

If your order arrives damaged or defective, or isn't what you ordered, we'll make it right. Email info@peaulise.com within 14 days of delivery with your order number and clear photos or a short video showing the issue. If you received the wrong item, please include a photo of the item and its label. Once we've reviewed your request, we'll send you a free replacement or a full refund.

Lost or Missing Packages

If your tracking hasn't updated in a while, contact us and we'll open an investigation with the carrier. If your package is confirmed lost, we'll send a replacement or issue a full refund.

If your tracking says delivered but you haven't received your package, please check with your neighbors, your building's mailroom, and around your property first. If it still hasn't turned up, contact us within 7 days of the delivery date. We'll start a claim with the carrier, which may require a short statement from you.